FREE domestic shipping for orders over $150 / Long delays on international shipping

Shipping & Returns

Shipping

$8 flat rate shipping within Australia. Orders over $150 receive free shipping within Australia only. Items are shipped via Australia Post within 1 to 5 business days of when the order was placed. All candle orders are made-to-order. Express shipping is offered for $15. Transit time can range from 1 to 7 business days depending upon your location in Australia.  Transit time for international shipments is 2-3 weeks on average. PLEASE NOTE DUE TO COVID19 WE ARE EXPERIENCING DELAYS ON ALL SHIPPING TIMES

 

Refunds And Exchanges

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a credit note. Please contact us prior to returning item. Returns must be delivered to us within 15 days of when the item(s) was received. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed. In cases of loss or breakage, replacement will be offered according to circumstances, a refund is not possible for faulty items.

 

Security And Privacy

Personal details will not be used or sold for any other purpose.